Refund Policy

Every new subscription starts with a 3-day free trial that gives you limited sample access to the platform (a capped number of lessons and practice questions) rather than everything — the full question bank, full-length practice exam, and interactive tools unlock once you're on a paid plan. A payment method is required to start the trial, but you won't be charged during the 3 days. If you cancel before the trial ends, you won't be charged at all. If you don't cancel, your card will be automatically charged for the plan you selected when the trial ends, and your subscription will then auto-renew every billing period after that until you cancel.

You can turn off auto-renewal anytime from your account page — either the "Turn off auto-renewal" button or Stripe's billing portal. This stops future renewal charges; you keep full access until the end of your current paid period, and you will not be charged again after that. You can turn auto-renewal back on at any point before the period ends.

Because you get instant access to our full library of questions, lessons, and downloadable materials, subscription charges are generally non-refundable once a billing period has started. If you believe you were charged in error (for example, a duplicate charge or a charge after you'd already cancelled), contact us within 14 days of the charge and we will investigate and issue a refund if a mistake was made on our end.

Annual subscribers who complete the course and sit their exam, but do not pass, are eligible for a free extension of their subscription while they prepare to retake it. Contact support with your exam result to request this extension — see Pricing for full plan details.

Email support@nightingaleprep.com or use our contact form, including your account email and the reason for your request. We review requests individually and will respond within a few business days.

Nothing in this policy limits any statutory rights you have under the law of your country or state, including consumer protection laws that may entitle you to a refund or remedy regardless of this policy (for example, the Australian Consumer Law for customers in Australia).