Refund Policy

Signing up for a NightingalePrep account is completely free and does not require a card. Every new account gets limited sample access to the platform — a capped number of lessons and practice questions — so you can try things out before committing to anything. The full question bank, full-length practice exam, and interactive tools unlock once you choose a paid plan. When you do, you'll be taken to secure Stripe checkout, and your card will be charged immediately for the plan you select; your subscription will then auto-renew every billing period after that until you cancel.

You can turn off auto-renewal anytime from your account page — either the "Turn off auto-renewal" button or Stripe's billing portal. This stops future renewal charges; you keep full access until the end of your current paid period, and you will not be charged again after that. You can turn auto-renewal back on at any point before the period ends.

Because you get instant access to our full library of questions, lessons, and downloadable materials, subscription charges are generally non-refundable once a billing period has started. If you believe you were charged in error (for example, a duplicate charge or a charge after you'd already cancelled), contact us within 14 days of the charge and we will investigate and issue a refund if a mistake was made on our end.

Annual subscribers who complete the course and sit their exam, but do not pass, are eligible for a free extension of their subscription while they prepare to retake it. Contact support with your exam result to request this extension — see Pricing for full plan details.

Email support@nightingaleprep.net or use our contact form, including your account email and the reason for your request. We review requests individually and will respond within a few business days.

Nothing in this policy limits any statutory rights you have under the law of your country or state, including consumer protection laws that may entitle you to a refund or remedy regardless of this policy (for example, the Australian Consumer Law for customers in Australia).